Refund policy

The detailed report is a digital product delivered instantly, so we keep refunds simple and fair.

When we'll refund

• Technical problems. If you paid but can't access or download your report and we can't fix it quickly, we'll refund you in full.
• Duplicate or accidental purchases. If you were charged twice for the same event check, or bought by mistake and haven't downloaded the report, we'll refund the extra or accidental charge.
• Material errors. If a report contains a significant error that affects your event planning, tell us and we'll fix it or refund you.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. If the product fails to meet a consumer guarantee, you're entitled to a remedy.

How to ask

Email em.atkinson.events@gmail.com with the email you used to buy and the council your report was for. Refunds are issued back to the original payment method through our payment provider, Stripe, and usually appear within 5–10 business days.

What happens after a refund

When a refund is completed, the private download link for that report is switched off.